SAP CRM
SAP CRM is the Market Leader in Customer Relationship Management Software. This course is designed to assist you in achieving SAP CRM knowledge so that you may build a career as SAP end user or consultant. Students will earn how to optimize key SAP CRM processes, efficiently utilize reporting and analytic tools, and access performance metrics across all of your customer data.
SAP CRM is a part of SAP business suite. It can implement customized business processes, integrate to other SAP and non-SAP systems, help achieve CRM strategies. SAP CRM can help an organization to stay connected to customers. This way organization can achieve customer expectations with the types of services and products that he or she actually needs. SAP CRM also helps to achieve 'Single face to customer', which means the customer get regular & actual information independent of channel through which the he or she is contacting your company.
Classroom training based on practical application of software on assignments/project after every session.
End-User and Implementation as a package covers everything from application.
This is essential training for any Sales, Marketing or Service Professionals.
Course Completion
Course would be completed based on course outline regardless of course duration with unlimited practice hours
Weekend/Weekdays
Days
On Demand
Frequency
24 Hrs. End User
40 Hrs. Implementation
Duration
Course Details
Executive Coaching Available
Why CyberModo?
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One-to-One or maximum of two students in a batch
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Training on Latest Devices
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Unlimited Practice Hours
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100% Satisfaction Guarantee
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Certified & Experienced Trainers
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KHDA Approved Certifications
Course Contents
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Introduction to:
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Fundamentals and architecture of SAP CRM
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SAP CRM Marketing
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SAP CRM Sales
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SAP CRM Service
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Implementation & operation of SAP CRM
2)CRM Base Customization
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CRM basic data:
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Account Management
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Organizational model
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Product master
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Customizing settings for each object
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CRM business transactions
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Overview of generic functions in business transactions
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Activity management
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Customizing for these objects
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Process control and determination
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Partner determination
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Actions
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Overview of pricing in CRM
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CRM billing
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Basics concepts of CRM middleware
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Introduction to the CRM WebClient User Interface
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4)CRM Marketing
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Overview of marketing management in SAP CRM
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Marketing Plans and campaign management
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Working with marketing projects
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Preparation and Execution of campaigns
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Segmenting business partners
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Marketing attributes
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Graphical Modeler
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Creating profiles and target groups
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Personalized mail forms
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Creating personalized e-mails
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Marketing Product Proposals
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Lead Management and Surveys
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Campaign automation
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External List Management
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Special Functions and Features in campaign management
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Couponing
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6)CRM Sales
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Opportunity management and Pipeline Performance Management
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Copying control
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Quotation management
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Order management
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Special functions in quotation and order management
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Pricing in SAP CRM Sales
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Contract management
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Rebate processing
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Activity management in SAP CRM Sales
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Visit planning Territory management
7·CRM Service
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Maintenance of technical objects
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Installed base management
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Individual objects
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Service contract processing
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Service agreements
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Service contracts
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Service plans
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Service order processing
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Resource planning
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Service confirmation
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Service billing
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ERP Integration
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Complaints and returns processing
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Complaints and returns
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In-house repair processing
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IT Service Management
Above is our standard course outline, please suggest if you would like to include also few topics during the training to make sure it covers all your requirements and make this course a customized course.
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